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Adobe Flash Player 

Jasmincam Standalone Software uses Flash plugin for streaming. For this reason, it is crucial that you have the latest Flash Player installed on your computer. 

You can get it from here.

From time to time it's essential to clear the Adobe Flash Player cache. It's important to accomplish that only from Opera or Chrome browsers because these browsers are using PPAPI Flash plugin. In case you don't have any of these browsers, it's advisable to install one and from inside go on the following link which will clear the cache:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Please click on the ’Delete all sites’ button in the Website Storage Settings panel.

Switch on the Global Storage Settings Panel and make sure to move the slider to its rightmost setting, to maximize the Adobe Flash Player cache size (as demonstrated on the screenshot).

Setting up the camera and Microphone 

1.) Verify that the device is plugged into your computer and has a power source too, if necessary (for handycams).

NOTE: Some cameras may not be supported by certain operating systems. Please note that HandyCams are not entirely compatible with MAC OS X. Based on our experiences, Logitech cameras work well on Mac with our Jasmincam software. Please check our Recommended Cameras for more information on system requirements.

2.) It is also recommended to have the latest camera driver installed for your camera. They are included with the camera or may be downloaded from Mac App store.

However, most cameras can be used without drivers as well.

 

  Logitech Camera Settings

Under "Webcam Control" tab you can reach the following settings:

 

    • Zoom: Should be on 1.00x value at all times. Please keep in mind that zoom usage may cause a grainy image. It is important that our Models show their whole body and room to properly communicate towards their visitors, thus we strongly advise not using zoom in Free Chat area.

    • Pan: This feature is available for specific cameras (i.e. Logitech BCC950). The camera can be turned around with the arrows in 4 directions, and set back with the home position button in the center.

    • Focus: All Logitech webcams should have Auto focus off. It can be very detrimental to the image quality when the camera slips in and out of focus upon every movement in the room. Keep the slidebar on the left to provide sharp image.

 

 

The "Advanced Settings" allows you to make the following changes in your settings:

 

    • Brightness: Increases the strength of the brighter colors in the image. Default value is advised. Make sure not to overuse, it can cause foggy image. Please also check that you have enough artificial light in the room.

    • Contrast: Affects the comparative strength of the dark and light colors in the image. Default value is advised. If the image is foggy, it can be increased slightly. Keep in mind that overusing contrast and unrealistic level of color intensity provides for an unnatural, cartoony look.

    • Color intensity: Affects the comparative strength of the dark and light colors in the image. Default value is advised. If set too high, it can make the image rather pixelated and blurred upon movement.

    • White balance: Can make the colors have a warmer (orange) or colder (blue) feel to them. With the ideal lighting conditions, this value should stay on default. The Auto option should be off at all times. Incorrect setting of white balance may either cause feed discoloration from extreme blue to extreme yellow.

 

NOTE: If you are logged in with JasminCam, alternatively the Alt+Shift+K key combination will open up a detailed settings panel, which gives you the option to set your camera properly. This is a free built-in feature.

 

Alternatively, you can download the "WEBCAM SETTINGS" Application from the MAC App Store.
This application costs $7.99 and gives you more options to adjust your camera.

After starting from Dock/Launchpad, the application's icon is visible in the upper Menu bar where you can:


  • Select your Webcam source
  • Load previously saved Profiles (if you have any)
  • Open settings to adjust with the "Show Webcam Settings Panel"

How to set:

 

1. Select camera source from the dropdown menu

2. Basic:

  • Set Exposure to manual
  • Adjust Exposure Time/Gain. Make sure not to overraise Exposure as it can freeze the image. Add more gain instead.
  • Brightness, Contrast, Saturation, Sharpness: can be left on default.
  • White balance: untick auto and set it with the slidebar
  • On the bottom, you can "Save a New Profile", and later use the "Load at Start" button, this way you can store your ideal settings.

 

3. Advanced Settings:

 

  • Anti-Flicker: 50 Hz
  • Backlight Compensation: should be Off 
  • Focus: untick auto
  • Zoom: none
  • Pan & Tilt works for certain cameras which have this option
  • LED: It should be OFF

 

Please set your camera according to these recommendations.

 

If you are unsure how to set your camera properly, we advise to ask our assistance and visit us on the Online Support Chat, where we are more than happy to help you out.


3.) Before logging in, make sure to select your camera source as a Cam Device and Audio Device on the Jasmincam login screen and set the resolution format under the Video Quality option to the highest possible 16:9 resolution, such as 864*480.


 

If you have no audio signal after logging in, you may check your active microphones in: Finder > Applications > System Preferences > Sound > Input menu. Or search for Sound in Spotlight.

You can also set the volume level here with the Input volume slidebar.

Camera Image Problems

No camera image

    • Please note that the minimum required MAC OSX version is 10.9 Mountain Lion. With older versions the camera image might not appear at all.
    • If there is no camera image and the Flash Player settings panel pops up after login, you need to Allow that.



    • In case both JasminCam and the Flash Player settings panel become unresponsive, please do the following steps:


        1. Force quit JasminCam. Either:
          1. Open Activity Monitor, and force quit JasminCam from there
          2. Press Cmd + Alt + Esc on your keyboard
        2. Go to Apple Menu > System Preferences > Flash Player > Storage
        3. Click on Delete All... button first, then set the Allow sites to save information on your computer option.

 



Slow camera Image 

Slow camera image is mostly the result of connection problems or low upload speed. See more in the Connection speed chapter below.

Your camera quality may also decrease with high/overloaded processor or memory use. You may see more about CPU and memory usage at Finder > Applications > Utilities > Activity Monitor. Or by searching for Activity Monitor in Spotlight.



In the Activity Monitor click on the CPU and System Memory tabs where you can see the actual use of your CPU and memory. If they are above 80% it can also result in camera problems too. To fix this, please close every unnecessary application to reduce the load on your system. If that does not help, you need to upgrade your computer.

If your camera image appears pixelated while you are online, it might be because the camera is used on other pages as well. Make sure you close all other pages and applications (such as Skype or other similar apps) that could be using your camera.

    • Make sure to disable camera on Support Chat and Skype, or other similar apps
    • Perhaps wifi is being used for connection. Switch to ethernet cable
    • Make sure to use a Recommended Camera

Connection Speed

Having a high download connection speed is necessary for being able to view HD quality camera feeds (the number of which is rising, as more and more Performers stream in better and better quality).

    • While 1024 kbit/sec upload speed is minimally required, for a better user experience (and for the Good Video rating and HD quality camera feed), 1,5-2 Mbit/sec is normally recommended. We also advise on using ethernet cable connection instead of WiFi or other wireless forms.

    • In case you experience problems with connection speed, such as camera images take too long to load, or they are not continuous, it is recommended that you check your Internet connection speed. You may check your connection speed towards our servers here.

    • If the measured bandwidth is too low or lower than what is should be based on the contract/plan with your ISP (Internet Service Provider), first it is recommended that you check all running applications on your computer, see if any of them is using the connection (e.g.: torrent clients, instant messenger programs, etc.).

    • It is also worth checking the websites you have open in other browser windows/tabs, since audio/video streaming (e.g.: YouTube) may use up some part of your bandwidth. Turning these programs and websites off may have a positive effect on your browsing experience.

Firewall and Antivirus application(s) 

Firewall and antivirus applications at times significantly slow down or even block your stream. We recommend disabling these applications while you’re working as a performer online.

The Mac operating system has a built-in firewall that provides security by limiting or preventing access to your Mac from the Internet. 

This article will show you how to disable the Mac’s firewall. To learn how, follow the steps below:

Step 1: Click the Apple icon then select the System Preferences… option.

Step 2: When the System Preferences screen appears, click Security & Privacy.

NOTE:  There are some cases wherein the Security & Privacy is locked. Unlock it by clicking the Lock icon. Enter your Mac’s Administrator Username and Password when the prompt appears, then click Unlock.



Step 3: Under Security & Privacy, select Firewall then click Turn Off Firewall or Stop (the layout and labeling varies on different MAC OS versions)

Your Mac’s built-in firewall should be disabled now.

NOTE:  If you’re using a third party firewall, contact the developer of the firewall and ask for assistance on how to disable it.

 Running Jasmin Remote Support file

When visiting the Online Support, our Admins might have to connect to your computer to help you resolve an issue. In such cases, they will send you a link from where you can download and run a Jasmin Remote Support file.

 

To open TeamViewer, please do the following things:

 

        1. Download from the link we send you on the support chat
        2. Open Downloads folder on the Dock bar or via Spotlight
        3. Double click on 'TeamViewerQS.zip' and wait until the 'TeamViewerQS' application appears in folder
        4. Double click on 'TeamViewerQS' and click on 'Open' if the security prompt window comes up

 

To be able to run this file however, you might need to make some changes to your Security & Privacy settings. To do this:

Step 1: Open Finder > Applications > System Preferences > Security & Privacy > General tab or search for Security & Privacy in Spotlight.

NOTE: If prompted, click on the Lock icon on the left corner of the window and enter your Administrator Username and Password.

Step 2: Set Allow apps downloaded from to Anywhere.

Alternatively if you are logged in as an Administrator, you can allow opening the remote support application separately when clicking on it.

Once the file is open, you will have to provide the ID and Password shown on the small window to the Admin on the Online Support Chat and leave the small window open for the Admin to connect to your computer.

 

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