JasminCam – uses Internet Explorer settings for data transmission, therefore a general troubleshooting / reset of Internet Explorer is advisable.
Firstly, if you are using an older Internet Explorer version, updating to at least 8 / 9 is recommended.
Adobe Flash Player
Jasmin.com uses Flash technology to stream live camera feeds and to operate the chat rooms on the site. For this reason, it is crucial that you have the latest Flash Player installed on your computer.
As JasminCam uses the Flash plugin from Internet Explorer only, make sure you have the latest version.
Install/Update Flash Player
(For Windows 7) Install Flash by following these steps:
(For Windows 8/10) Flash is integrated into these Windows versions, so uninstalling it is not an option. Instead, it should be checked if all Windows components are up-to-date, since these can include updates to Flash as well.
Flash cache clear
If JasminCam runs into display errors, Flash cache needs to be cleared from your Internet Explorer browser.
a. Clearing the flash cache from Internet Explorer.
b. If the pages are not appearing for you correctly, you can clear the cache from the Control Panel.
No camera image
Note that there are some cameras which might not be supported by certain operating systems. We suggest using one of our recommended camera.
It’s also recommended to have the latest camera driver installed for your camera. They are included with the camera or may be downloaded from the camera manufacturer’s website.
a. Select the correct camera device in JasminCam. If not necessary, avoid using a splitter.
b. Plug the camera into a different USB port, preferably one at the back of the computer, avoid using a USB Hub.
c. Reinstall your JasminCam.
d. If you wish to use a single camera to perform on multiple sites, you will need a camera splitter program. In this case you must configure your splitter application first by selecting your camera inside. After that, set the camera splitter as the source device in our software.
Slow camera image
Slow camera image is mostly the result of connection problems or low upload speed. However other problems could cause this too.
a. Ensure your connection meets the minimum requirements and your are connected via cable, because a WIFI connection can reduce the stability.
If you suspect it could be the issue, please check the guide's connection speed part.
b. Your camera quality may also decrease with high/overloaded processor or memory use.
c. Camera settings can also make the camera image slow. Setting high values in the Logitech software may cause the camera trouble providing a stable 30 FPS image. Turn off the 'follow my face', 'rightlight' or 'low light compensation' functions.
When your audio device is not working or you can't be heard, you could do the following steps:
a. Try restarting JasminCam first, that usually resolves the problem.
b. Enable the audio in JasminCam.
Under the video preview you can see a yellow microphone button, the audio is enabled when it is lit green.
c. If your microphone can be muted by a remote controller, ensure it is not accidentally pressed. (with BCC950 & CC3000e for example)
d. Make sure that the correct recording device is selected under the advanced settings of JasminCam.
e8. (For Windows 8/10) Do not use the camera's speakers for listening to music. (BCC950 & CC3000e) Due to the noise cancellation it might filter out your vocals, use separate speakers for music.
e7. (For Windows 7 or alternative way for Windows 8/10) Do not use the camera's speakers for listening to music. (BCC950 & CC3000e) Due to the noise cancellation it might filter out your vocals, use separate speakers for music.
f. Plug the camera into a different USB port then restart JasminCam.
g. Ensure that the device is enabled and the volume is not too low in the Recording devices in Windows.
Having a high Internet connection speed is necessary to be able to broadcast HD quality camera feeds.
The minimum required connection is 1000kbps international uploading and 1500kbps international downloading speed.
a. Connect via cable at all times instead of wifi to ensure the stability.
b. Make sure that the JasminCam application is not blocked in your antivirus and firewall. For more info, head over to the Firewall and Antivirus application(s) part.
c. Disable your VPN or proxy (a software which can alter your location) if you have any on your PC, as these will likely negatively affect your connection speed and quality.
d. Ensure that other programs that can take away your bandwidth (hour length youtube videos, other sites, torrent or downloads) are closed.
e. Checking connection speed and the stability of your connection.
If both speeds consistently match or are above our recommendations, that means the connection will be enough for a Good video rating.
Please note that the bandwidth we recommend will be used by JasminCam alone, so if models want to listen to music online, or watch videos while using JasminCam as well, they will need even faster connections to not affect JasminCam's video and audio quality.
f. Restart your Router/Modem.
g. Skip the router and connect directly to your computer with the internet cable.
h. You may also contact your ISP to ensure the issue is not on their end.
Microsoft .NET framework
A Microsoft operating system platform that incorporates applications. Most times, applications will ask for a particular version of the framework to be installed. In Windows 7, 8, 8.1 and 10, the .NET Framework 4 and later are already built-in. However, there are softwares that require an older version, such as .NET Framework 3.5.
a. Download the component from the Official site.
b. Alternatively you can enable it from the Control Panel and Windows will install it automatically.
a. In many cases, the root of the error lays in a simple Windows Update. The windows update service must be enabled and ensure that the computer is up-to-date.
b7. (For Windows 7/8) Checking for Windows Updates.
b8. (For Windows 10) Checking for Windows Updates.
Firewall and Antivirus application(s)
Make sure that the JasminCam application is not blocked in your antivirus and firewall. Firewall and antivirus applications at times significantly slow down or even block your stream. We recommend disabling these applications while you’re working as a performer online.
Vibratoy device troubleshoot
Please head over to the Vibratoy Wiki page for further details.